We have shopped at Thunderbird for many years, and today we had really bad service - I believe their service has really gone down hill lately; we were going to upgrade our bike this year; prepared to spend a bit with this dealership, but we will be going to Arizona to do business. \r
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The sales people lack training in customer service; we did get a call back from the manager, whom was very responsive, but we have traveled all over the US and other places, where we always visit HD dealerships, and can expect outstanding service each time. \r
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Indian is coming out with some really nice bikes and may be giving Harley some competition if the service continues to go south - Harley really needs to take better control of their dealers and what their expectations are for service. \r
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