The customer service is definitely lacking here. I questioned a staff member about my account expiration and she said it would expire at the end of the month- that it wouldn't renew. At the beginning of the following month my account was charged again, so I called in and asked about it. When I told the director what the staff member had told me he basically called me a liar and refused to do anything about the extra charge. They obviously have their priorities mixed up.
more