I came in here on August 8th to have a watch personalized as a wedding gift for my fiance. The owner asked for my number and I gave it, then he asked for my fiances number. I said I would prefer to not give it so that he would not accidently be called, since this gift was a surprise. The owner assured me that he would not be called, so I trusted it, and gave his number. When the watch was complete...d, I received no call, instead they called my fiance and told him his watch was ready for pickup. I called and talked to the owner that day, very upset that my surprise gift was no longer a surprise for our wedding and he told me all he could do for me was apologize. I picked up the watch that night and not even a discount was offered. I was not satisfied with the customer service here and I will NOT be back.
more