We called Mr. Rooter Plumbing of Long Beach out, and he said he could fix the drain underneath our house the following day. We said we would be gone all day, and he said that would be no problem. He also said it would be complete start-to-finish in one day, which was also what was in the contract. Instead, one person showed up about a half an hour late, saying he wasn't even there to do work, just to get things prepared. We headed off to the wedding we were attending, and when we came home we didn't know what had been done. We actually tried to cancel the work because there was just no communication. We went to use the washing machine, and it backed up, overflowed, and flooded our whole kitchen.
We called early Monday and the guy said there were two people on the way to finish. He said it would take an hour or so. It actually took 3 or 4 hours. My point is, the communication was horrible. The actual workers who came were very nice and fixed it eventually, but there was not communication. We wanted to get an estimate for getting the rest of our piping done, and they said it would be $5000 more, on top of the $2000 we paid for this job. We didn't want to go through with that. Mr. Rooter lost business and service, and all of this is why they are ones. Someone could have called and said they couldn't finish the job, don't use your washing machine, etc. They told us nothing.
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