We met with 5 companies when we decided to build a pool. We narrowed our choices down to two—Pool Concepts and a one-man company in the Canyon Springs area. Tommy at Pool Concepts had come up with a wonderful design and it was a difficult decision. We chose the other company—and came to regret it very much. Our builder did not have a permit for our pool on file until almost a full month after he started. Throughout the build there were many broken promises of dates things would be done. He ignored many emails, phone calls, and texts. But when it was a pay day, he was at our door to collect his checks. The quality of the work was less than great. At one point he left town for almost a week without telling us or any of his subcontractors. During this time, our plaster was sprayed. Someone turned the water on to fill the pool but gave us no instructions. He ignored all calls and texts from us and the subs who were here working. He finally texted back when I texted him that I was calling a pool service company to come and would deduct the cost from his draw. He said he was sending someone out the next morning (Friday). No one ever showed up until he finally came back to town on Monday. This company was so frustrating to deal with. We are still trying to get things finished and fixed. I could go on and on but I think you get the point. \r
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Had we gone with Pool Concepts, we truly believe we would not have had to deal with many of these stresses and frustrations. Here’s why—there is always someone to answer the phone when you call Pool Concepts—a real person! If someone decides to go out of town in the middle of a job, there are others to turn to. Pool Concepts has wonderful ratings on Angie’s List and on BBB as well as Google, etc. They build a lot of pools and have for a long time. Don’t make our mistake and wish you hadn’t spent your money with this less-experienced operation. Choose Pool Concepts and get the benefit of a great company.\r
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