My wife, daughter, and I were driving back to Houston from Grand Junction and the a/c went out in our Land Rover. We called Land Rover Roaring Fork with less than an hour notice to see if they could fit us in. Randy was the service technician and I believe it was Danny who answered the call. He put me on hold for just a minute and then told me to come and they could fit me in after lunch.
They were extremely friendly and got us in right away. They started working on it half an hour earlier than they were scheduled to. I guess they came back early and started working before lunch was over. They recommended a place where we could walk to have lunch. Then they called us shortly after and said, "We got a loaner in and the weather's looking bad, so let us come pick you up in this loaner."
So we did that and saw some of the town. They called us and told us the repairs were more complex and involved the brakes and some other things. They ordered the parts right then so they could get started right away the next day. They even stayed a little later to help us unload our vehicle of things we needed to stay overnight and then locked up our vehicle for us and made sure it was safe.
The following day they stayed in touch. When we got back they had even fixed stuff we had mentioned, but they didn't think they would have time for--reprogramming and things like that. The vehicle was really clean and spotless when it got back to us. It was probably one of the most professional and attentive-to-detail shops I've ever had the experience of dealing with. If we lived in the area, we definitely would be coming back regularly.
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