I bought a Vermont casting wood stove from fireplace city 8 yrs ago I had put a hole in the reefracturing unit inside the stove I called fireplace city for them to order this part and to put new gaskits in the stove that was in june 3 weeks later I had not herd from them so I went to the store and talked to the person thier and was told it was shipped 2 days a go and they would call me when the parts came in. here it is now 8/17/13 almost 3 months I called them and ask why they have not called me about fixinf the wood stove and they told me that Vermont casting was having a owner change and have a back up on orders they will call me when this problem was solved. So out of interest I called Vermount Castings and ask them about the hold up and they told me there is no problems thier that they could send the part out that very day because it is in stock. Pissed off is more than I can say, Fireplace city does not return calls and when you try to get hold of them almost always the answering
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