The serviceman was polite, arrived right on time, wore covers on his shoes and spent two hours initially diagnosing the problem. He had to order a part and the company called me four days later to say the part was in. We made an early morning appt and he was on time and spent another two hours taking the refrigerator apart and installing the new part. The initial visit was included in the overall price. He even helped me put all the shelves back in and it runs great!!
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