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Shift in the universe of customer service - Review by citysearch c | Musician's Workshop, Inc.

Musician's Workshop, Inc.

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Shift in the universe of customer service 7/12/2013

Very excited about my first ukulele purchase. The customer service was stellar when I was a prospective buyer. They even brought out two ukuleles from the back, spread them out all across the front counter and tuned them up for me to select the one I wanted. Awesome job that! \r However, after I made the purchase and then returned to the store not 1 minute later to buy a set of Aquila strings, a strange shift in the universe happened. I brought the ukulele I had just purchased inside, asked for the Aquila strings and about them putting them on and tuning them up. When advised that it would be $15 extra for them to put on 4 ukulele strings (that's a total of $25 for different strings), I politely asked that if I put them on, would they be kind enough to tune it for me? I was advised that I'd be taking up too much counter space if I did that. I have to say that I was offended by the reaction. \r They just had that same counter strewn with boxes and ukuleles while they were showing them to more
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