While towing my Ford Escape behind my RV, my transmission started smoking despite my following Ford's directions on how to tow it properly.\r
\r
John Meola advocated for me to Ford and managed to get my transmission, transmission cooler, and rental car covered under warranty!!!\r
\r
He went above and beyond for me and I am grateful for his assistance while my car was under his care. He was prompt and gave me frequent updates regarding the status of my car. He was also helpful in advising me on towing my car in the future.\r
\r
I already like Ford, but I am now a Ford customer for life!!!\r
\r
Thank you!
more