I am posting this review and would ask that you read mine along with all the other positive reivews, then read the one by Hu T N. Notice the comment about a ""wood plank"". Those are usually in barns or boats. All the rest of us refer to counter tops, carpeting or floors. Also, the comment about no one answering their phone is not true. Read mine and the other reviews and then make your judgement about the service quality of Village Floor. \r
Here is my review. \r
After living in our house about 8 years, my wife and I decided we wanted to replace our kitchen counter top and the marble vanities in our upper and lower bathrooms. We went to a local box home improvement store that doesn't begin with M and got an estimate. We were shocked at how expensive the estimate was compared to what we paid when we had the house built. We didn't even ask about the vanities after the counter top bid. We just decided to wait for a while. One day earlier this summer we drove to a ""discount"" granite store and asked for an estimate. We found that we would need break off about an inch of our tile back splash so the granite would fit. Of course that would have been likely ruined it and we would have had to replace the back splash too-not a good solution. We were driving home and thought, ""Why don't we check with Village Floor since they did the original install"". It was late Saturday afternoon when I called but we were told to stop on Sunday afternoon and someone could give us an estimate. We ended up working with Trisha. She suggested a good option would be Wilsonart HD. It provides a “granite-like” look at a fraction of the price, and is easier to maintain. She calculated the bid to replace the kitchen counter top and our marble vanities in our upper and lower bathrooms. The bid for all the work was less than half of the bid we received from the unnamed box store for a standard laminate counter top only. We placed the order and soon received a call to set up and install date. On the day of the install, Chris and his son Christopher arrived first to start the counter top install. They were very careful and put up plastic to eliminate any dust from getting in the rest of the house. Chris did an excellent job of installing the counter top. The install was complete in much less time that I thought it would take and looks PERFECT! The counter top looks great and is easy to clean, plus it is supposed to be much more durable than standard laminate. During the time Chris and Christopher were installing the counter top, Ben showed up to replace the marble vanities. Ben was also a very nice guy. We talked about the trip he was going to take as soon as he finished work for the week. He had the lower vanity installed in what I thought was record time. Then he moved to the upstairs vanity. Due to a computer glitch when he left the shop, he didn't receive the paperwork showing there was a cutout to deal with on the upstairs install. Also he didn't know we had a tile back splash which was another surprise. A box store installer would have just said ""sorry I can't do this, but not Ben"". He completed the install and repaired the back splash since the tiles had to be removed to get the old marble vanity out. He also did PERFECT work. I rate both installations 10 out of 10 on the customer satisfaction scale. We are three-time repeat customers with Village Floor and Wall and would recommend them to anyone. Everyone there is friendly and easy to work with. Next time you need carpeting, a wood floor, tile or anything else they sell, be sure the check with them. You will be glad you did. \r
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I highly recommend.
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