We had taken pets there before for regular check ups and no problem things but then our dog was attacked by another dog. This is the clinic that the attacking dogs owner said she would pay for and since there had never been any issue with them we had no problem. We were wrong. We had gone to an emergency clinic during the night and received records that she would need surgery but the attacking dogs owner would not pay for it there because of the price. We brought our dog in to this clinic and they told us that she would need surgery, and totally understood that someone else would pay for it. I got not one but two calls from the other dogs owner stating that the vet had called her with information on how our dog was doing. They were cutting me, the owner, out of the loop and only contacting the person paying. After I pointed this out I was at least one of the people called. \r
She had the surgery and we were told she had done fine and that we could pick her up the next day. The next day came and we went to go pick her up. When we arrived the next day there was an issue with her medication they were prescribing and at the desk I pointed out in her chart the meds she had received at the other clinic. Her records were all in tact and complete. A moment later we were called back to let us know that our dog was pretty much on deaths door (even though just an hour before she was perfectly fine.) She passed while we were in the clinic. I asked for her records back only to be presented with an empty chart and told that our records had been 'misplaced'. After 4 phone calls to the clinic and more than a month later I was told on the phone that they would give me a copy of the bill because that is all there was and that according to the law they did not need to keep records from another clinic and since our dog had surgery,'it's not like a person where records of surgery have to be kept.' so, there is no record. (even though, when we got there I saw with my own two eyes a full chart.) DO NOT TAKE YOUR ANIMALS HERE!!!They are too busy for complicated matters. The waiting room is always full and the front desk staff is extremely rude and not compassionate at all. While we were waiting an argument happened between a customer and the front desk, they were very rude to her and continued to mock her even after she left, in front of everyone in the waiting room...
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