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I have NEVER in my thirty five years dealt with a place of business that was so unprofessional, unhelpful and irresponsible. My NIGHTMARE with NOT SO EXQUISITE Auto began with a small fender bender in MARCH 2013; Here we are in JULY and I am still dealing wtih this shop's incompetence. They worked on my car's AC, it has never blown cool air ever since & they refuse to even look at it for me. They lied to my husband, my insurance adjuster and myself about who did the work on the AC, claiming that they sent the car to the shop next door for AC work. I guess they did not think that I would call the shop next door.... When dealing with the neighboring shop, they were able to provide an invoice which stated exactly what they had done. NOT WORK ON THE AC but simply put in Frion in the car. When I called Exquisite inform them of what the other shop said, they basically called me stupid. Said that I 'did not understand' what they had said to me.... that they had not blamed someone else and also that they would not even look at the car again unless we paid for it to be looked at. REALLY? You claim you stand behind your work... what are you hiding EXQUISITE AUTO BODY?? It is now summertime and my AC is still blowing hot. They fixed one thing and messed up another. I am still trying to get this taken care of by them but needless to say they are refusing. Please save yourself a lot of money and headaches and DO NOT DO BUSINESS WITH EXQUISITE AUTO. They are dishonest and do not give a crap about their customers. They have also posted up various good reviews for their shop on different sites using their own names!!!!!! Geniuses, huh? Please don't be fooled by them. They are trying to bamboozle me but they are not going to get away with it that easy.
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