STAY WAY FROM ALL SERVICE AND THE SECRETARY. GRANDPA AND GRANDMA HERANDEZ HAD AN OLDER TRANE XL19I INSTALLED A FEW YEARS AGO. CALLED ALL SERVICE SECRETARY AND SPOKE WITH JULIU. SHE WAS FIRST OFF RUDE TO MY GRANDMOTHER BECAUSE OF HER ACCENT. THE TECH WAS LATE FOR THE APPOINTMENT. HE WAS NOT ABLE TO FIX THE PROBLEM EITHER AFTER TWO VISITS. I ENDED UP HAVING MY FRIEND ERIC ROMEROE REPAIR THE UNIT. ALL SERVICE STILL TRIED TO CHARGE MY GRAND PARENTS. NOT GOING TO HAPPEN. DO NOT CALL THIS COMPANY. RUDE PEOPLE AND POOR WORK. JASON RODRIGUEZ
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