I rented a wheelchair from here for a week to be used on a three day outing in L.A. (Disneyland, etc) for my visiting family, and to be used for local sightseeing. \r
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Once up in L.A. and using the wheelchair for the first time, the chair proved to be defective and totally useless. Substitute chairs had to be rented at the venues visited, for a much higher cost.\r
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When my family came back after the three days I returned the chair to Palomar. Because the chair was useless from the start I asked for a total refund. I was told by Palomar that no refund would be given because I should have returned the chair immediately for a replacement; but they would deduct one day s rental for returning the chair early.\r
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After explaining the circumstances to Palomar,still no adjustment was offered to me. Palomar made no attempt to offer a reasonable adjustment or future credit for their defective rental.\r
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Any business can drop the ball for reasons good and bad, and I always allow the opportunity to correct any miscue.\r
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But when a business such as Palomar Medical Supplies displays a total lack of customer service and no business integrity, I feel compelled to warn as many consumers as possible.\r
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Do not use Palomar Medical Supplies!
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