This is an upset. I moved from Miami to NY. The ones in Maimi were great. They were careful and very very kind. When the movers in NY arrive all they did was nothing but complain. I regret giving them a tip. I did so out of habit. Items were broken that was packed by the guys in Miami and clearly marked fragile and glass. Since the day after arrived I have been calling and leaving messages every single day to Carlos Figueroa . I am told he is the manager and there is no one above him. I ask to speak to someone else and all they do is transfer me to him repeatedly. After three weeks he finally responds to a call, not a call back to my messages, and says claim is being preocessed. I say it's a lie because I haven't even started a claim yet. He then proceeds to keep on with excuses. I figure i will take the loss but this review will ocst them more in lost business then I lost in my move. If you want items broken and no importance given to your personal items than choose them. Otherwise go to a company that cares about your stuff and does professional moving. Rosa Del Monte is low class. \r
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