Horrible experience...\r
Came to pick up my dog on a Monday and found they did not have his bed. Apparently it went home with another customer. I wasn't offered an apology, nor, in my opinion, treated with any care or concern at all and I have managed businesses and work in a professional realm. Still, being more than reasonable, I gave them a chance to resolve it quickly. After me calling twice the following day, I was finally told someone else had taken it and could return it Friday. I asked that they just refund me $45, the cost of the bed, so my dog could have something to sleep in and because I wasn't comfortable knowing it had been who know's where for the remainder of the week. Seemed like a fair resolve to me, but apparently is against Green Acres ""policy"". I felt this to be so silly as it's only $45! My wife and I can afford to board our dog, so affording a new bed really isn't a problem, but the principal of the situation is. It's always been my policy when managing a business to keep my clients happy within reason. If I had lost, misplaced or allowed their property to vacate my care to their inconvenience I would have no problem rectifying the situation, especially when it's as nominal as $45. In addition, the level of professionalism and customer service I received with each phone call from start to finish is in my opinion as poor as it comes. Comparing Green Acres to other kennels I've done business with, I would feel secure in rating them with a thumbs down and would tell my friends to never take their dogs there.
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