It is a real pleasure and joy to work with Andrew Kolbe. In fact, he is the service person that I always request. Please don't let him leave the dealership! Andrew is consistently easy to work with, exceeds our expectations and is freindly and considerate and I appreciate his attention to detail. We've had many visits to the dealership considering the car has only 20,000 miles when we experienced an issue with the door moulding and a squeaky visor. Andrew was always there for us and extremely helpful and knowledgeable. I also want to recognize talking to Ron Lane the morning of June 4. My husband had inadvertently put regular gas in my diesel tank on Sunday evening. I called on Monday morning to reschedule the 20,000 mile checkup since the VW was towed on Sunday evening. Ron answered the phone and I told him the problem and he even agreed to call the auto mechanic where the VW was towed on the Eastern Shore to make sure they properly removed the gas. Andrew was also very helpful on Tuesday, the rescheduled day for the checkup and explained the work that was done removing the gas and assuring us that it was done properly after he did his own survey.
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