Purchased a Groupon (for the 2nd time) that included 3 rooms. I made the appointment for 1 room and 2 flights of stairs (since they said stairs could be considered a room). However, I needed to pay an extra 10 dollar fee for each flight of stairs, which was fine. Well, when my fiance noticed there were no blank checks left, he told them to stop (I instructed him to do so) so I could call to see if I could pay over the phone or reschedule. Obviously, I didnt want to continue cleaning if we would not be able to pay him. I called once, no answer...waited a few minutes and called again and talked to a lady named Tina. She said that they should have given me an option to pay over the phone (they didnt). Therefore, I asked to see if I could reschedule to have my stairs done. She said I could, but it would cost $116.00 and since the owner had left my house , rather than already, I could no longer use my ""promotional value"". Therefore. I only got one room cleaned, rather than my 3 I paid for. BUT I immediately called Groupon and they refunded my money. So thanks to Groupon and no thanks to Burns Clean Team...they have definitely lost my business.
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