BEWARE AND AVOID AT ALL COSTS! This dealership uses bait and switch tactics! I called this dealership to negotiate a price for a basic CRV. I quoted them a price I had received from another dealership, told them I needed the car in approx. 3 weeks and the person I originally spoke to on the phone (Helen) said they could beat this price. Her price was well below the other dealers so I tried securing it asap. Helen told me that she'd call me back the next day to take a deposit to lock in my price and send me a confirmation, as all of the people who take deposits had left for the night. After approx. 15 calls over the next week, I finally got somebody from finance to confirm the details Helen and I had negotiated. He said Jonathan would call me back ""in a few minutes"" to take the deposit. Jonathan didn't call back for days and every time I called no matter the time of day, he was ""with a client"". After threatening to take my business elsewhere, the mysterious Jonathan picked up the phone and confirmed all of the details of the deal, agreed to take my credit card to lock in a deposit, and said he'd send me a confirmation email immediately. He also asked me to name 3 colors, as he could guarantee that he'd get me at least one of them since they have ""plenty"" in stock. DAYS go by and many calls from me go by with Jonathan always being busy with his ""clients"". Finally, he once again picked up the phone once I threatened to take my business elsewhere. Only then, two and half weeks after my price was negotiated and confirmed and less than a week from when I need to have this car, Jonathan says that the ""programs have changed"" and he ""can't give me the car at this rate or it would be a loss for them"". He said he's fighting for them to match the price and he'll call me back in a few minutes. Once again, days go by and Jonathan is out of the dealership for the day. At this point I demanded to speak to the manager, thinking that he/she would certainly try to make things right. We spoke to the manager Alex Vargas, who was far and away one of the most unprofessional and downright liars I have ever had to deal with in any course of business. Alex said that he was aware of our situation and our conversations with Jonathan, but he was not able to sell us the baseline CRV at this price as they had ""not a single car in stock to sell us"", BUT since we need the car in a few days, he luckily did have a top of the line CRV in stock for ""ONLY $100 more a month"". Alex then pressured us that it wasn't a big deal as $100 wasn't that much money (although it was well over 1/3 of the original agreed upon monthly price). After much discussion back and forth with me expresing how disappointed I have been with him and his whole dealership, he said he couldn't do anything for us outside of calling us when the baseline CRV ""came back in"" (which he had ""no idea"" when that would happen). Not believing this story, my wife called the dealership back an hour later and asked if a baseline CRV was in stock if she wanted to come in and get it and they said ""Sure, we have plenty of those CRVS ready to be driven away"". We then called back and asked to speak to Alex, at which point we said we were done with this dealership forever, will tell all of our friends in Westchester about our experiences, and will be contacting the BBB and writing reviews on the internet about his lies. Bottom line is that this dealership knew all along that they couldn't meet this low price on the CRV. Rather than being honest and admitting that Helen spoke out of line and they couldn't offer the car for that low, they dragged things on and on and on until I only had a few days to go elsewhere before I needed the car, at which point they tried to bait and switch us into the high end model. This dealership lies and tries to cheat their customers.
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