I recently bought a replacement diaphragm for a sprinkler valve that was leaking. Napoleon was friendly and helpful. He listened to my description of the valve and the leak, sold me a replacement diaphragm, and told me to bring it back for a refund if it didn't solve my problem. It was the last one they had of that type and was an open package--he even offered me a sandwich baggie in which to carry it home.\r
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Alas, the replacement diaphragm didn't solve my problem--it was for a different valve--close but ill-fitting and didn't stop my leak. When I returned it for a refund another employee first told me that I'd had it in the valve too long or must have tremendous water pressure because it had left a permanent seat image of the valve in the diaphragm. When he inspected it next to a new part taken from an open package he found no difference he agreed to the refund (it really was like new) and then, a moment later, reneged saying I didn't have the spring that comes with a new diaphr
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