The service tech (Ron) was very polite and professional. I stayed with him and he explained exactly what the problem could be. If we have any further problem, I will call for service. Thanks.
RESPONSE FROM Service Care, Inc.:
Hello James, I'm glad Ron took care of you. I'm not surprised that he was polite and professional, he's an excellent member of our service team. If there's anything we could have done to improve the total experience, I would love to hear from you. Toxey McDavid, 956-3777, service@servicecare.net
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