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Editorial review from Citysearch - Review by citysearch c | Clegg's Hotel

Clegg's Hotel

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Editorial review from Citysearch 6/17/2013

I am by no means picky, and as a small business owner completely understand what it is like to only depend on yourself and try to make a living. I also never ""review"" anyone unless it is praise, as I dont see the point in trying to bring someone down rather than up. That being said, this my first negative review & I hope my last, but this has gone so far beyond ""bad"" that I need to share...\r \r These people clearly do not understand being small business owners and the value of customer service, or at least human decency & will do everything for a dollar. The ""owner"" publicly stated that he had no time to discuss rates, as he wanted to watch a basketball game. We purposely told the friendly & nice front desk staff that we still owed the remaining deposit...we could have gotten away without paying (would never, ever do that). The rooms were filfthy- there were torn up mattresses with pee stains on it, a garbage bin literally with ""filfth"" in it, if you know what I mean...we each had at least 4 bites on us before leaving. The owner called my sister deaf (she happens to be severely heAring impaired)..this happened to be when we went into the office when our room key didn't work and he threatened ""evicting us"" if we didnt pay another $495 for the night (really??). We willingly called the cops because it was 1am and we we astonished someone would treat us that way. The cops came and apologized to us for his actions, told us that he does this all the time and that he will do everything he can for a dollar...which was clear to us. We got locked out of our room by him, and were not allowed to get our bags. Tried to empathize with him and discuss this ""like humans"" and he said ""he didnt have time."" The cops, the town, the other amazing small business owners all gave us the rundown on this guy, as apparently he has done this many, many times before (why isnt he shut down?) This all being said, I would highly advise anyone with even half a brain to never deal with this man...Unless you are a 350lb man stating you will shoot him, he will try to take advantage of you. The entire thing is sad to me, wonder what happened in his life that would cause him to do this to people, and honestly feel bad for him. more
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