DO NOT USE this company. My plazas lost its picture. I read some reviews and called Roger at Seattle TV Repair. Roger quickly arrived and assessed my tv said it needs a new power supply. Roger said he could fix in 1-3 weeks. Roger charged me over 500. That same day Roger charged the full amount on my credit card. Month later after multiple phone calls Roger said that he has replaced multiple panels and has determined it needs a new power supply. He would have to order part. Month later part was installed and still did not fix the tv. Roger called tech support at Panasonic and determined power supply was bad. Panasonic said they would send him another on. Roger tld me the tv would be ready for delivery in a week. A month later I texted Roger telling him Happy 3 month anniversary on repairing my tv. I told him that his contract is void that I wanted him to deliver my tv back with a full refund. Roger texted he was in a meeting. This happened too many times to list. Finally he calls and said he surrenders he put the new part in and still did not fix. He said I was a very patient customer and he would refund my repair and return my tv. He said he would not be able to do this until Saturday. I went down to my local Video Only and Charles hooked me up with a 55 inch plasma with a huge discount. I told him about Seattle TV Repair and he said he has heard similar stories regarding Roger. Saturday come I text Roger that I need him to deliver the TV by 10a that I had plans. Roger calls and said he could not deliver until early afternoon. I told him that was fine. Roughly at 2:00 Roger calls and said he found a new package at his home from Panasonic. He installed the part in my tv and magically the tv with a bad panel/board now works. I was very confused. His stories just did not add up. First the new part did not work and magically another new part shows up when he was supposed to be refunding my repair and the tv now works. Roger finally delivered my plasma at 7pm on Saturday. Nice thing it does work. The repair took over 3 months with over 50 texts and 30+ phone calls from me to Roger for updates hearing multiple stories. Stories that conflicted with one another. I think this guy goes out shows a very professional at your door to pick up your tv. Says it will be done in a couple of weeks and then the excuse games begin. Do not waste yor money or time with this guy or company. I give him a negative 10 star for his service.
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