Derek's team dented, chipped and scratched a pristine classic car I own. Upon my discovery of the damage I had already paid for the detailing (I had brought a total of 4 cars through in a couple of days) but as I was waiting around for them to respond I realized that the car was not even cleaned. There was thick dirt and debris along the entire back passenger area, the cargo area, the doors and the dash. They took it back into the bay and wiped it with a wet rag and told me I had received the service and refused to refund the detailing cost, adding insult to the injury of my once perfect American Classic. As it stands they are attempting to control the repair of my car, saying they deal exclusively through only one body shop. I got an estimate there and they then attempted to schedule my repair work. I'm sorry, but Derek's does not schedule my life nor do they have the right to dictate where I get the work done. I have 3 car shows scheduled for the car to be entered into this summer and will bentravelling besides that, I am a very busy person. At this time, at their refusal to pay me for the repair, I have filed in small claims court for the damages and for the time it has taken me to get this matter dealt with. They admitted the damage was done in their shop and the intake slip shows there was no damage to the body upon drop off of the vehicle into their care.\r
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It's also very worth mentioning that I sincerely doubt any of my 4 cars were hand waxed, there was spare change missing from the vehicles and gas was siphoned from 3 of the 4 tanks. If you care about your car at all I would avoid this body shop like the plague.
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