I arrived at Jennings VW on a Saturday afternoon to test drive the 2013 VW Tiguan and drove off the lot the next Monday with an amazing deal on a spectacular vehicle! When I arrived I was greeted warmly by Armando Mariscal who immediately accommodated my request to test drive the vehicle. I am not one for being sold on anything and a pushy salesperson is the quickest way to make me turn around and walk out. I was appreciative of Armando s easy conversation and the way he answered my questions without being pushy about the features or ""overselling"" the vehicle. After the test drive I met the GM, Ken Lyon, and he too was very easygoing and straightforward while answering my questions. When we went over initial figures for leasing, I did not feel as though Ken was holding back to get the best of me, which is often the feeling one gets when speaking with a ""traditional"" car sales manager.\r
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I went to Jennings to weigh my options for trading in my older vehicle and walked out so impressed with the Tiguan and the customer service that I decided to go right back on Monday morning and sign the papers. The delivery process was one of the quickest and least stressful I have experienced to date (and I have sat through many deliveries). The assessment of my trade-in was more than fair; I did not even have to haggle or negotiate to get exactly the number I had in mind. The delivery itself was executed by Business Manager, Paula Ciolino, who was pleasant, informative and very quick with explaining the paperwork. Like Armando and Ken, Paula was not pushy about presenting the extras. She simply provided me the necessary information, answered my questions, and respected my decisions without argument. I cannot say enough about the Jennings experience from start to finish, it was delightful! The entire team is to be commended for such a pressure-free and fun experience; who ever thought car dealer, pressure-free and fun would be used in the same sentence? Thank you, Armando, Ken, & Paula for being shining examples of what the car buying experience should be!
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