Signature Home improvements started our job on Jan. 7, 2013 and refuses to finish because we refuse to make the final payment. We refuse to make the final payment because there are several problems that need to be resolved. Most importantly, the did not pull the required permits through the city of Round Rock. They claim permits were not needed and claim to have been told by the city that this is the case. We have now been told by two different people at the City of Round Rock that permits were indeed required, including Mark Remmert, the Building Official. In addition, 4 electrical code violations have already been found in the island alone. UPDATE: the kitchen has been inspected by a licensed electrician and many more code violations were found on 6/18/13. We are currently awaiting mediation with the Better Business Bureau. Not only are we concerned about whether we can ever sell our house or make an insurance claim if there is a fire, but is it even safe to be living here? Stay away from Signature Home Improvements. And, if you have used them in the past I hope they got permits-if not, get a 3rd party inspection.
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