Still waiting for our ac to be fixed since 5/22. Three guys have been out. The first guy said the manager would call us with a quote on the part. Never called. Called 3 times and never got a call back from Jim- whoever that is. Finally my husband got through and they said the part had been in but they never called us and told us. One with the part that said we didn't need it. Then the ac stopped working. another guy came the next day without the part after we told him to bring the part and had no idea why he was coming. Their customer service is terrible. I spoke with the GM on Monday and she said she would look into it and call me back. Never called back. We called numerous times and never could get a call back from a person to tell us what was going on. My husband spoke to someone Monday and they reordered the part and now we have to wait again. I spoke to someone today, asked for the GM who never returned my call- but she did not come to the phone. they said the part was still on order. We're just about done with this company and I would never recommend them to anyone.
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