Ever since tropical storm SANDY back in October of 2012, my bedroom window broke. It made a wierd popping sound. I looked up the contract for the windows to my home and according to Dream House Windows, its covered for replacement. 8 months past by and still waiting for 1 window to be replaced. I've had 4 visits from their technicians and every time they came, it was the WRONG SIZE WINDOW! REALLY! Ordering a window for its proper size took 14 days to make. Scheduling appointments was longer, but never thought it will take this long. I was rescheduled twice. One reason was because they damaged the new window. What's sad is that the measurements to the window is on the form they bring to my home. And according to the technician, the measurement is correct on paper.... Why can't the measurements happen on the window, is a mystery! I think company has a miscommunication problem....
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