Usually our service experience has been excellent but it was different this time. 50k service is not complicated and we gave the service team an extra day because we were leaving town. Came back to find that some extra work we had authorized had not been completed and the car wasn't ready for pickup. We would have to wait an hour for the work to be done which we didn't have. so we asked for the car and it took another 45 minutes to get it. Don't give them an extra day and stay at the dealership during service appointments.
more