Oh my goodness, I wish I read the reviews before ordering. I am about to repeat what a lot of people have just said. My wedding is June 8th, ordered a fuchsia runner on May 17th, my money was debited on May 18th.....I am only in Delaware. I called on Wednesday 5/29 because I realized I did not have my order. Ray said it was out for shipment today....I would receive it tomorrow. I did not. I sent an e-mail 7am Saturday morning June 1st....I expressed my frustrations and worries since my wedding is coming up and I do not have my order. No response (although their website says you will get a prompt response if you e-mail them). So I called today, Monday June 3rd. They would not answer the phone from the number I had been calling from....so I called from another number and Ray picked right up....hmmmm. I expressed I was upset that I did not receive my order, he said it shipped already (Friday 5/31), when I asked for tracking #. he said our shipping dept will e-mail it to you....I insisted I wanted it over the phone.....he put me on hold for like 6 minutes. came back, said the # really fast, then said OKAY?, sarcastically and HUNG UP ON ME!!!! OMG. I tracked the package. He lied to me, the package was shipped Saturday Jue 1st, the morning I e-mailed my irate message. Never will order from them again and so very hurt at how I was treated. I pray I get my runner in time for my wedding.
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