About a year ago we looked at purchasing an older home and had a hydrostatic test performed by Excalibur plumbing for $300. They indicated the house passed the test and we purchased it. Fast forward 10 months and water starts seeping through the foundation in our garage. It turns out one of our cast iron pipes had corroded, causing a giant void under our foundation and cost around $6k to fix. Over the course of fixing the problem, I had 5 independent plumbers give me their best estimate as to how long the problem had been there. They all said based on the large void and the level of corrosion of the pipe, that the leak had been there much longer than a year, probably several years. We feel Excalibur’s hydrostatic test should have caught this problem. \r
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I called Excalibur and requested a refund of $300 for the test. The first call I was told a manager would get back to me, but they never did. I called again a week later and this time spoke to a manger. I told him the story and request a refund of the $300. He said he couldn’t guarantee work done a year ago and that houses shift. That is a fair assessment under normal circumstances, but considering I had 5 other plumbers tell me the leak had been there well over a year, feel a refund would have been appropriate. I will not be using their services again, consider them somewhat incompetent, but I feel their incompetence has cost $6k and that is inexcusable.
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