STAY AWAY! LIARS & THIEVES!!!!!!!!!!!!!\r
Have used this company several times prior to this last time and they had always done great work. NEVER AGAIN. \r
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Scheduling of my move with Bill went fine. Then moving day came. Arrived late at 8:40 am. Told me they would not move hot tub as scheduled because it was not disconnected. I proceeded to disconnect tub and when finished I let them know. They were not happy. I asked them to start in garage with boxes and they did exactly OPPOSITE of what I asked. They were very rude when asked any question. They knocked over boxes and bookshelves in my kids room, lost screws and bolts on 2 beds they dismantled. After packing for one hour, they went out to start hot tub move. They stood outside looking at it for an $180/hour and then came into my house at 10:42 am and said they were not moving hot tub and were heading to my new house. Half my house was still not packed. I asked them to take the rest of my packed items and furniture. They said NO and that they had scheduled a five hour move and they needed an hour to drive and two hours to unload. They had only spent an hour packing and my new house was 3 miles away. REALLY??? They had brought two trucks based on the size of my home and didn't even leave with one full. Upon calling the office I could not reach Bill who I had worked with for all my arrangements. I said the crew needed to come back and get the rest of the stuff. They told me they would not be coming back and that I needed to meet them at the new house to take delivery of my items. Lance (acting manager on that day) was obnoxious and verbally abusive and would not even discuss what his movers had left behind and the work they did not do. The movers left so much undone: outdoor dining set with six chairs and 3 tables, 40 boxes in basement (4 without tops that infuriated the movers somehow), 7 pieces of big artwork, huge outdoor grill, 4 bookcases, living room area rug, 4 kitchen chairs and kitchen table and more. \r
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I said I would not take delivery of my items they did have until they picked up the remainder. Lance said not only would they NOT get my other items, that I could not have the furniture of mine they did have unless I paid $500, and I could come to their offices to pick up my furniture. There were no other moving companies available on such short notice. I went to their office to talk to Hernia Movers and they would not even talk to me - Lance motioned to one of the men in my group to indicate he would talk to him but not me. \r
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Hernia Movers not only wasted a day of mine off work to move, but held my items hostage. I was forced to hire people off the street at $20/hour to help me move and go hire a U-Haul two days in a row to get the job done. I've spent over $1600 in bribe fees to get my stuff back and hiring strangers to help and moving trucks. I lost another day of work. I have pieces missing from the beds and they cannot be assembled so my children and I are sleeping on the floor. I HAVE NEVER EXPERIENCED WORSE CUSTOMER SERVICE AND BEEN TREATED SO HORRIBLY by the entire staff of HERNIA MOVERS. The movers were rude, mean and disrespectful not to mention slow and unprofessional. \r
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It's sad to see this company lose respect in this community. They used to be such great movers! I used them often and recommended them to everyone I knew about how hard working they were.
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