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Could care less about their customers! - Review by citysearch c | Augusta Fuel Company

Augusta Fuel Company

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Could care less about their customers! 5/22/2013

I moved to Maine with my wife and 3 children recently. Signed an exclusive agreement with Augusta Fuel Co. for our Heating, Electrical, Plumbing and Oil delivery. In return for this exclusivity, AFC would waive the 1st year service agreement charges, ($250) and cover our heating system, (boiler & components), for 1 year. Under the terms of this agreement AFC would repair & replace, including labor, just about anything that went wrong with the system, (this is a standard practice among fuel companies). Once our system was inspected by a master boiler technician, the system was fully covered. We felt safe in that if anything went wrong we were covered and were told that, "we here in Maine take care of our customers like they are family, because it's not about making money, it's about doing what it right for our neighbors".\r \r \r During the course of the year we honored our part of the agreement and called upon AFC for all of our electrical plumbing and oil delivery needs. Also during the more
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