I made an appointment to have a ceiling fan switch repaired. Person I made the appointment with on the phone (Steve) was a bit cranky. I asked if I needed a special switch for a Hunter fan and was told on the phone they were all really the same- only two types. He seemed annoyed by questions and anxious to just get appointment booked. Technician got there within the time frame allotted, told me it might not work, tried it and only got 1 or 2 speeds depending on how he wired it. Technician said it was common problem. Having a fan in the bedroom that only runs at the highest speed wasn't really an attractive option. Ended up running to store at last minute to get new fan. Technician stayed longer to install it for me. Technician was very friendly and helpful. Wish they had told me on the phone that it might not completely repair the fan. A partial fix isn't really a fix in my mind. I would have been better prepared and it would have saved the technician some time if there had been better communication. I've used them in the past and had good experiences. Would likely use them again since technician was so helpful.
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