The ""gentleman"" that showed up for road side assistance was 45 minutes late. Didn't have anything to jump start my car and told me just to let him tow it because it is ""already paid for, what do you care"". I pay for roadside assistance monthly so no, in my opinion the tow is not free. He stood aside while my husband (whom at this point drove the hour to get to me)and I pulled a truck up and used my jumper cables to jump it. The ""gentleman"" stood aside watching, not offering to lift a finger. I called my roadside and asked them to cancel. I told the ""gentleman"" he wasn't getting paid, he looked like he was about to boil over with anger and was not leaving so i used a few choice words to run the worthless fool off. I could list several ways he could have provided better customer service (being on time, being equipped, doing what is morally right) but he only cared about his tow fee. BTW, it was in the high 80s that day and I am pregnant. Days later the owner called me. Not to apologize but to tell me how wrong I was for sending them on their way. He was just as rude and hung up on me.
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