Horrible experience because of my salesman Greg Alexander. You actually had the nerve to ask if you were going to get slammed on the review.....the answer is YES! I was treated better by the salesmen on the floor that weren't even involved with my new car purchase. Greg Alexander was rude, brash, and completely uninterested in customer service. Was only interested in making the deal and getting paid. I filled out an online request, filled out an online finance application, had a couple of conversations with Greg Alexander and explicitly explained to him that I didn't want to be at the dealership all day. I explained that I wanted a Camry, told him my price budget, told him all about my trade (a Corolla purchased there in 2010) and gave him all the information he needed to have a deal ready when I arrived for my appointment with him. I arrived at 12:30 and FIVE HOURS later he made the ultimate mistake when he tried to let me drive off the lot with a ""brand new"" Camry that had 200 miles on it, was a ""dealer trade"" from somewhere else, and clearly had an engine defect. He first claimed he didn't hear it, but he personally drove it off the lot to get it gassed up. How he didn't hear the engine knocking is beyond me. Then when we pointed out to Greg Alexander that the car didn't sound right and that the engine was knocking, he had the audacity to suggest that ""that's how four cylinder cars sound."" When we called the customer service manager out there (Richard Ray) he clearly thought something was wrong with the car and immediately told Greg Alexander to find me another Camry! To me, that was just the ultimate ""I don't give a crap about my customers, I'm just here to make whatever deal I can."" Thank you Richard Ray for making it right, thank you Alex for trying your best to help but Greg Alexander refused any help whatsoever when it was clear he was completely overwhelmed, and thank you to Jeff in the finance office for working out a deal. If you use this dealership, just make sure you steer clear of Greg Alexander. He really should be fired!\r
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Robin\r
Marrero, LA
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