Most horrible experience ever. Called and received a quote for a tub with jets .. Sales person gave us a quote , sent us a picture with specs and had a salesperson walk us through there website to view the tub.. All which had jets... So we purchased the tub from them..had to wait 3weeks for it to arrive. Had to pay some one 80.00 to go and pick the tub up from Houston ( live in Beaumont area)... When we received the tub it wasn't the correct one. Had no jets just a big soaker tub.... Well now they refuse to take responsibility for there mistake and want to charge us a 25 percent restocking fee.. Which we have the email they sent with the picture with jets... After a week finally talk to a manager who then didn't return my call... Had to call him 2 days later.. And the outcome is they will take the tub back and give us a refund but we are having to drive all the way back to Houston to return it.. The point is I could of went to Lowes locally and purchased a jetted garden tub for the price they want for the correct tub and didn't have to wait for 3 weeks or pay someone to go pick up the tub. Very inconsiderate company .. Didn't care they gave incorrect information or in-convinced us.. Wouldn't recommend doing business with this company ever...
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