Outrageous prices and Dishonest!\r
Wow, I really wish I would have read these reviews before I used Action, unfortunately we were in a tough spot with our frozen pipes, which Action took advantage of and charged us double what any other company would charge. \r
We called action because they give free quotes (but charge double) after the city told us it was our pipes that were frozen. The plumber came out Saturday night and told us the first hour would be $510 and any addtnl hour would be $375! (at the time we didn't realize outrageous this really was). The plumber knew I was very hesitant because it was going to be so expensive so he explained that it would take about 15 min to 1 hour to thaw the pipes. We didn't want our pipes to burst so we had him thaw them. The plumber was very nice but unfortunately he never checked to see if the city pipes were frozen before he started, so he thawed our pipes for 5 freaking hours, coming in the house every so often to touch our pipe inside, which was burning up yet we had no water still. finally he decided to check the city pipes which were frozen. The Plumber wrote up our bill and said ""bad news; I'm charging you full price ($1753), good news; its the cities pipes that are frozen. You need to take this to the city and they will take care of it, if you have any problems with them call me and I will help."" The plumber also told us that if the bill were our responsibility he would have only charged us half of that. \r
Well after going back and forth with the city we came to realize that our pipes were frozen and the cities froze because of ours. \r
Now we were left with this astronomical bill, so I called action plumbing and spoke with Steve Andreason (who is a complete idiot) and expressed what happen and asked that they honor the price the plumber told us he would've charged if we had been responsible for the bill not the city. Steve absolutely refused to work with us on the bill one bit even after I explained that the plumber didn't check the city pipes first, if he had he wouldn't have been out there for 5 hours, in fact he would have known that thawing our pipes would have been a waste of time. I also told him that the plumber told us that it was going to take 1 hour to thaw and it didn't but he kept thawing without asking if we wanted him to keep thawing and that I had checked around with other plumbing companies whose prices were all in the $800-$900 range for 5 hours ( I found Intermtn heating and air that would have charged about $550 for 5 hours) but Steve wouldn't budge. \r
All in all their prices are way to high, and they are dishonest!
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