I took a hard drive that crashed to them. After months I was told they recovered almost a full tb of data. I called several times while it was at the lab to check on it. I would need to purchase a new drive for the data to be transferred and I would need one with at least 1tb because of everything they retrieved. They said to bring it to the store and they would do it there. I bought the new hard drive and had a 14 day window if it was defective or I wanted to return it. I took the new drive to Tech 2 You where they informed me the actually had to send it to the lab in CA. I told them about the 14 day window. They assured me someone would rush it and they would call me on Monday (2 days later). I contacted them after a week wondering what the heck was going on. No one contacted me as promised. They said it would be arriving in a few days. I received a message 2 days ago that it was ready for pick up. The day I was going in to pick it up I received a call from Will who said they didn't use my provided drive, it was still sealed. They provided a drive as a courtesy to me because they were only able to recover 215g vs. the 1tb I was already told. Now I have a pricey hard drive I can't return (it went over 14 days). I didn't need to even purchase the drive let alone one that size. They led me to believe my entire drive was recovered which was not the case. I was sill charged the same amount. NEVER use this company. They are a rip off and have no interest in helping their customers.
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