My husband purchased my wedding ring and bands from Benchmark Jewelers at the GrapeVine Mall while on vacation in Dallas. After wearing it for three weeks a small stone fell off the side of the engagement ring. I called the jeweler he initial took full responsibility for the poor job securing the diamonds and said he would take care of shipping cost, repair it, and send it back the the wedding bands my husband was still making payments on. ALL LIES. This is what acutely happened: My husband was charged my husband $80 dollars to have it shipped to them. They did repair my engagement ring. They held my engagement ring hostage (which had been paid for in full) until my husband paid for the wedding bands (which he was on a payment plan with the store for). Told me that I much be wearing tight jeans and put my hand in my pocket and lost the stone. ( I am an army nurse who never wore that ring to work or the gym.) This was very insulting. Then they only sent my engagement ring back and charged my husband another 80 dollars in shipping. Grand total: $160.00 we paid because their jeweler failed to secure the diamonds properly in the ring. Diamonds don't fall out after 3 weeks unless they were not secure in the first place. NEVER USING THIS COMPANY AGAIN. DO NOT GO IN. DO NOT BUY ANYTHING FROM THEM THEY ARE LIERS AND CROOKS.\r
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