PLEASE do not take your pets here. I took my dog to be groomed and when I picked her up she had petechial hemorrhaging in both eyes. At some point during my dogs grooming she was strangled and it caused the blood vessels in her eyes to rupture. I met privately with the owners, but they could not give me an explanation as to how this happened even though there were cameras in the office where I spoke to them. They did offer to refund my vet bills, but not the cost of the grooming. I declined wanting them to understand that it was not about the money, but about my dogs safety. I knew when I walked out of the door that they were not going to do anything to change the safety of their facility. I dropped my dog off trusting in the care of Pet Palace and they failed to provide her with care that I (very expensively) paid for. Now I will only take my dog to a groomer where I can see her at all times and know she is safe. Please don’t let what happened to my dog happen to yours. \r
\r
I find it strange that the owners of The Pet Palace call reviewers ""crazy"", blaming bad reviews on disgruntled ex-employees. (See post below) Very Unprofessional.
more