We stayed in Room 125 which has 3 double beds. Beds were comfortable (I slept very well) the shower was awesome. They are putting effort into remodeling and I like the progress so far thats why I only gave 4 stars on the room. The exceptional customer service comment was earned by Rick. We discovered after driving 200 miles that my son had left his wallet in the night stand drawer. I called Trails End and Rick answered the phone. After explaining what happened he immediately sent someone to the room to check and said he'd call me back. I was a little nervous I wouldn't get a call back, but I did about 5 minutes later, and the wallet was still there with the cash still inside - over $60. Rick mailed the wallet to our home address and wouldn't even take money out of the wallet to pay for the postage. I can't stress enough how the honestly and exceptional customer service saved the remaining part of our ""out West"" vacation. I highly reccomend the Trails End Motel.
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