Very disappointed. Flowers ordered via 1-800- flowers. Astor Park Floral was the florist. The delivery was fouled up and the flowers were brown and withered. Was given second arrangement but the flowers were also brown and subpar. Was told my son would get full refund. I returned both arrangements....my son has yet to receive his refund. The owner was was nice at first but when I complained about the second arrangement he became surly. When I tired to obtain information about refund (the owner told me he would give my son a full refund) the owner hung up on me. I contacted 1-800-flowers and placed a complaint against this florist shop. Judging by his comments here on this forum I am not surprised now by his reaction. He clearly does not know how to react to unhappy customers. UPDATE: 1-800-flowers gave my son a complete refund. He filled out a customer satisfaction survey so that they will follow up with this florist. The owner never submitted a refund via 1-800-flowers as he told me he would.
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