I'm not surprised to see all the negative reviews on this medical outfit. I also have never experienced a positive visit over the past year I've been going here with the front desk assistants. They are rude, unprofessional and act like it's a dead end temporary college job where customer service is non-existent. \r
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They hang up on you the first chance they get. If you try to call them anytime between 11AM and 2PM, you'll get a voicemail that says the office is closed for lunch hours even though it says it's closed for 1 hour. 3 Hour lunch, really??? If you leave a voicemail, don't anticipate a call back. You will need to call back and look foward to a pissy receptionist who hates her job and life. Always make sure they sign your prescriptions before you leave otherwise you'll get to the pharmacy and they will send you back to get a signature. Also, if you're coming in to do a monthly prescription refill not permitted over phone/fax, make sure you call a week in advance. Even with the ample notice, I've had to wait 4 days after my prescription runs out to finally have someone authorize the refill. \r
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I'm writing this review because today i called about blood test results that was mentioned I would receive in 2 days but the front desk said I have to wait 7-10 days offsetting the expectation the doctor told me (Not my normal PCP). She proceeded to hang up on me before I could ask if they will call me or i should call them back. Just an unpleasant experience to deal with these guys. \r
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They only reason I've stayed this long is because Dr. Jack Maxwell seems to genuinely care and this outfit is conveniently 5 minutes down the road from my house. I might recommend sharing your experiences with Medical Edge based in Dallas, TX who bought out this facility.
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