Jonathan Weaver came out on a Sunday, he called me before he came out as I requested. He found out what the problem was with my unit and explained it to me so that I knew what was being replaced. He told me how long I would need to wait for the replacement part and an approximation of the cost of the item. He was such a good representative of your company at times I thought I was talking to a manager. I told him that I wanted him to install the item once they got the part in. I received a call the following day from Shirley and she said it was in and I asked her if Jonathan could intall it for me but I could only have him come out after work because I couldn't leave work early. I guess she checked with him and he came out when I got home and installed the item and he thoroughly checked it to make sure that the unit was working properly. I was completely happy with his work. The unit is working well.
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