I had my vehicle serviced at this location because it was part of my insurance's certified repair shops. Of the 10 or so times I visited the showroom, I was never once greeted with anything other than hungry salesmen who immediately ignored me with a derisive look after I indicated that I had a vehicle in for service. \r
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I was guaranteed that I would be satisfied of the repairs and the service manager, Demas, was entirely too eager that I give them a glowing review on the satisfaction survey. However, I had to hound them almost daily for updates because I kept getting answers like ""We should have that done tomorrow"" and never hearing back from them. I was ok that the repairs were taking some time as long as they were done right. \r
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Unfortunately, after receiving the car back, I made it 15 miles before my alternator belt was shredded because they hadn't checked the pulleys for damage and one pulley was completely mangled. The vehicle had to be towed back and there was further delay. \r
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When I received it back again, there was a terrible shudder when starting or turning off the engine. I insisted that there was a damaged engine mount but they insisted it was a transmission mount. \r
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After they replaced the transmission mount I inspected my still shuddering car and despite a readout from the ""alignment"" showing my vehicle to be in complete alignment, I saw the state of my tire on the driver side after 30 miles and I knew it had to be wrong. When I inspected the suspension, I found the lower control arm had been knocked off the center of the bushing. There's no way it would have been within alignment with the control arm that far off center. I found deep tool marks on the toe-in adjustment where they had used vice grips and one nut on the replaced steering knuckle was badly rounded where they had used an imperial impact socket rather than a metric. \r
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Finally after checking some more of their work I found the nut holding the steering knuckle in place to be only finger tight!!! If it weren't for the cotter pin I'm sure I'd be looking at a catastrophe if it had come off at any significant speed. \r
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In summary, unless your damage is cosmetic only, avoid their service center. It might cost you more than just a trip back!
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