I worked for this business 10 years ago and loved it so much, I came back to work 6 months ago to assist with recovery after a terrible experience with a ""buy traffic"" discounted group-coupon. The discounted company accidentally oversold their 2nd contract with Bella Derma by 400+ clients and nearly put this business under, as it has many others. Unfortunately, the customer service suffered during 2012 with one nurse trying to accommodate 6 appointments times for each of the 500 new clients (plus service the regular clients). The owner appreciates each and every client...group-coupon, or not. I will say she went above and beyond what any other business owner would have done....working over 80 hours a week to follow through with the services that were discounted below the cost of operation. It is unfortunate that the contractual issues between the corporations reflected on Bella Derma, rather than the source that caused the problem.\r
In defense of the one bad review about the office staff member, I have spoken with that staff member and it was noted that this client was over an hour late and she was unable to be worked in that day after being caught in bad traffic. If we had worked her in, it would have caused all other appointments for the remainder of the day to run late, upsetting all the clients who WERE on time. She did not call to let the office know she would be late, otherwise they would have told her she needed to reschedule. I think most people can appreciate these rules and understand them. \r
We hope to see you at Bella Derma in the near future! This year has been great and the customer service is better than ever!
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