I called Brian at Buckingham Vacuum looking for service on my relatively new Miele. He told me he did not generally service Miele due to parts access but then asked what the problem was to see if he could help and offered to take a look. I dropped into his store 20 minutes later and was back on my way within 10 minutes with my problem fixed. So while not a complex repair, the helpful attitude and willingness to take a look speaks volumes for what kind of service one can expect from this business. I will certainly call him first for future needs based on this one very positive experience
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