I just joined city search in order to specifically right a review about this company (which I've had the worst experience with). I recently called in and spoke with a man named Bob about getting a system. He was very unclear about prices, but not only that it was by far the most unprofessional conversation I've ever had with a company in my life. He sounded disorganized, like he was out and about doing something. Regardless, he was rude, unclear, and it sounded like he was constantly in a rush to get me off the phone. I called in again a few days later and talked to a young lady in the office, she said she'd send my information over to a technician. To my surprise a few hours later Jacob called, he (as opposed to Bob) was very clear with pricing, and gave me his time of day and made me feel like a VALUED customer. I ended up being on the phone with him for quite some time getting all the questions I had out and never felt rushed. After hanging up I had a quote, and clarification. If it wasn't for Jacob, Sloan Security would NOT be getting my business.\r
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*Note to everyone wanting to go with Sloan Security, if Bob picks up the phone ASK FOR JACOB! You won't get the questions you want answered by someone that's incapable of communicating properly.\r
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Jacob then came out to my house to install my system. He was kind, polite, and very very neat. After he got done my total came out to the exact price we had discussed. I was very pleased with my service from Jacob with Sloan Security but highly disappointed with my experience with Bob.\r
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